Legal
Privacy Policy
We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Last updated: 9 March 2026
Introduction
Nivan Design Co ("we", "us", "our") provides building design and drafting services across Victoria. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What We Collect
Personal information is information or an opinion that identifies an individual. The types of personal information we may collect include:
We do not collect sensitive information (as defined under the Privacy Act) unless required and with your explicit consent.
How We Collect It
We collect personal information in a number of ways, including:
- Directly from you via our website contact form or project enquiry form
- During phone calls, emails, or in-person meetings
- Through ongoing project correspondence and documentation
- From third parties involved in your project (e.g. councils, engineers) where relevant
- Automatically via cookies and analytics tools when you visit our website
Why We Collect It
We collect your personal information for the primary purpose of providing our building design and drafting services to you. We may also use it for:
- Responding to project enquiries and providing quotes
- Communicating with you throughout the design and approval process
- Liaising with councils, building surveyors, and other consultants on your behalf
- Sending occasional updates about our studio (you may unsubscribe at any time)
- Improving our website and services
Disclosure to Third Parties
We do not sell your personal information. We may share it in limited circumstances:
Project consultants
Engineers, building surveyors, and other specialists engaged on your project — only to the extent necessary to deliver the service.
Council & regulatory bodies
When lodging planning or building permit applications on your behalf.
Service providers
Trusted third parties (e.g. website hosting, email) who assist in running our business, bound by confidentiality obligations.
Legal requirements
Where required or authorised by Australian law.
Security & Retention
We store your personal information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
Project files and associated personal information are retained for a minimum of 7 years after project completion, in line with industry and regulatory requirements under the Building Act 1993 (Vic).
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Accessing Your Information
You may request access to or correction of personal information we hold about you. To make a request, please contact us in writing at hello@nivan.com.au.
We will not charge a fee for access requests, though an administrative fee may apply for providing copies. We may require proof of identity before releasing information.
Policy Updates
This policy may be updated from time to time. The current version is always available on this page. Continued use of our services after any update constitutes acceptance of the revised policy.
Complaints & Enquiries
If you have any queries or complaints about how we handle your personal information, please contact us first — we'll do our best to resolve the matter promptly.